Frequently Asked Questions

Everything you need to know about shopping for your home at Ronis Retail Stores

What are your standard shipping times and costs?

We offer flat-rate shipping across the country. Standard delivery typically takes 3-7 business days, while larger furniture items may take 7-14 business days depending on your location. Free shipping is available on all orders over $150.

What is your return policy for home decor and furniture?

We offer a 30-day return policy for most items in their original packaging. Please note that for large furniture items, a restocking fee may apply, and the item must be in unassembled, like-new condition.

What payment methods do you accept?

Ronis Retail Stores accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna for eligible purchases.

Do you offer warranties on your products?

Yes, all our furniture and electronic home appliances come with a minimum 12-month manufacturer's warranty covering structural defects and craftsmanship. Specific warranty periods are listed on individual product pages.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If an item is damaged during transit, contact our customer support team within 48 hours of receipt with photos of the damage, and we will arrange a replacement or full refund.